Privacy Policy

Website Buddy ("we," "us," or "our") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

This policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. We are the data controller responsible for your personal data.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access our website or use our services.

We collect information that you provide directly to us, including:

Personal Information

• Name and contact details (email address, phone number)
• Business name and business information
• Payment and billing information
• Communication preferences
• Any other information you choose to provide through our contact forms or consultations

Automatically Collected Information

• IP address and device information
• Browser type and version
• Pages visited and time spent on pages
• Referring website addresses
• Cookie data (see our Cookie Policy below)

Project-Related Information

• Website content and materials you provide
• Feedback and communication during project development
• Project requirements and specifications

We use the information we collect for the following purposes:

• Service Delivery: To provide, maintain, and improve our website design services
• Communication: To respond to your inquiries, schedule consultations, and provide customer support
• Billing: To process payments and send invoices
• Project Management: To manage and deliver your website project
• Legal Compliance: To comply with legal obligations and resolve disputes
• Marketing: To send promotional communications (with your consent)
• Website Improvement: To analyze website usage and improve our services

Legal Basis for Processing: We process your personal data based on:

• Contract performance (to deliver services you've requested)
• Legitimate interests (to improve our services and business operations)
• Legal obligations (to comply with tax and accounting requirements)
• Consent (for marketing communications, which you can withdraw at any time)

We do not sell, rent, or trade your personal information. We may share your information with:

• Service Providers: Third-party vendors who perform services on our behalf (e.g., payment processors, hosting providers, email service providers)
• Legal Authorities: When required by law or to protect our rights
• Business Transfers: In connection with any merger, sale, or acquisition of our business

All third-party service providers are required to maintain appropriate security measures and process your data only as instructed by us.

Your personal data may be transferred to and processed in countries outside the UK and European Economic Area (EEA). When we transfer data internationally, we ensure appropriate safeguards are in place, such as:

• Standard contractual clauses approved by the UK Information Commissioner's Office
• Transfers to countries with adequacy decisions
• Other approved transfer mechanisms under UK GDPR

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this privacy policy, unless a longer retention period is required by law.

• Client Data: Retained for the duration of our business relationship and for 7 years thereafter for tax and accounting purposes
• Marketing Data: Retained until you withdraw consent or request deletion
• Website Analytics: Typically retained for 26 months

After the retention period expires, we will securely delete or anonymize your personal data.

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction, including:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication measures
• Employee training on data protection
• Secure backup procedures

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.